Refund Policy

1. Overview

At Club Spark Thailand Co. Ltd, we want you to be completely satisfied with our Spark platform and services. This Refund Policy outlines the circumstances under which refunds may be provided and the process for requesting a refund.

We offer a 14-day free trial for all new users, allowing you to fully evaluate our services before making a payment commitment.

2. Free Trial Period

All new users are entitled to a 14-day free trial of our services. During this period, you can:

• Access all features of your selected plan
• Evaluate the platform's suitability for your needs
• Cancel at any time without any charges
• No credit card information is required to start your free trial

The free trial automatically expires after 14 days. You will not be charged unless you actively choose to subscribe to a paid plan.

3. Refund Eligibility

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for all paid subscriptions. You may request a full refund within 30 days of your initial payment if:

• You are not satisfied with the service
• The service does not meet your expectations
• You experience technical issues that we cannot resolve
• You decide the service is not suitable for your needs

Conditions for Refunds

Refunds are subject to the following conditions:

• The refund request must be made within 30 days of the initial payment
• The request must be made by the account holder or authorized representative
• The account must not have violated our Terms of Service
• Refunds apply only to the most recent payment, not to previous billing cycles

4. Non-Refundable Items

The following items are not eligible for refunds:

• Subscription fees for periods longer than 30 days from the payment date
• Add-on services or premium features purchased separately
• Custom development or consulting services
• Third-party integrations or services
• Accounts that have been terminated for violation of Terms of Service
• Payments made more than 30 days ago

5. How to Request a Refund

To request a refund, please follow these steps:

Step 1: Contact Support

Send an email to support@clubspark.site with the subject line "Refund Request" and include:

• Your account email address
• Your subscription plan
• Date of payment
• Reason for the refund request
• Any relevant details about your experience

Step 2: Verification

Our support team will verify your account and payment information. We may ask for additional details to process your request.

Step 3: Processing

Once approved, refunds will be processed within 5-10 business days. The refund will be credited to the original payment method used for the purchase.

6. Refund Processing Time

Refund processing times vary depending on your payment method:

• Credit Cards: 5-10 business days
• Debit Cards: 5-10 business days
• PayPal: 3-5 business days
• Bank Transfers: 7-14 business days

Please note that the actual time for the refund to appear in your account may vary depending on your financial institution's processing times.

7. Partial Refunds

In certain circumstances, we may offer partial refunds:

• If you downgrade your plan mid-billing cycle
• If you experience service interruptions that significantly impact your usage
• If you cancel your subscription partway through a billing period (prorated refund)

Partial refunds are calculated based on the unused portion of your subscription and are subject to our discretion.

8. Cancellation vs. Refund

It's important to understand the difference between cancellation and refund:

Cancellation

• Stops future billing
• You retain access until the end of your current billing period
• No refund for the current billing period
• Can be done at any time through your account settings

Refund

• Returns money for the current billing period
• Immediate termination of service access
• Must be requested within 30 days of payment
• Requires approval from our support team

9. Dispute Resolution

If you disagree with our refund decision, you may:

• Request a review by escalating your case to our management team
• Provide additional information or documentation to support your request
• Contact us at support@clubspark.site to discuss alternative solutions

We are committed to resolving all refund disputes fairly and promptly.

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. We will notify users of significant changes via email or through our platform.

Your continued use of our services after any changes to this policy constitutes your acceptance of the new terms.

11. Contact Information

If you have any questions about this Refund Policy or need to request a refund, please contact us:

Our support team is available Monday through Friday, 9:00 AM to 6:00 PM (Thailand Time). We aim to respond to all refund requests within 24 hours.